Pricing
One tenant. Seats bundled. No per-seat games.
We charge by the tenant, not by the user — every plan includes a block of staff seats, with flat $10/mo seats beyond that. Growth tracks submissions, storage, and sites — aligned with the value you receive.
Starter
Small law firms, solo accounting practices, boutique agencies.
Month-to-month
- 750 submissions/mo included
- 250 GB storage · 12-mo retention
- 1 site — one branded embedded form
- 5 staff users
- M365 delivery or Susceptio-hosted backend
- Email support · 48h
Professional
Community banks, mid-size accounting firms, regional insurance agencies.
Month-to-month
- 3,000 submissions/mo included
- 3 TB storage · 72-mo retention
- 5 sites — a form per team
- 25 staff users
- Per-site branding
- Full audit retention + CSV export
- Email + chat support · 24h
Enterprise
Regional banks, large healthcare networks, enterprise legal.
Month-to-month
- 10,000 submissions/mo included
- 10 TB storage · 72-mo retention
- 25 sites
- 100 staff users
- API & webhooks · SSO/SCIM & BYOK (roadmap)
- Email + chat support · 24h
- Custom DPA & security review support
Need something that doesn't fit a card? Custom plans are scoped per deal — talk to sales.
Compare plans
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Price — month-to-month | $299 | $649 | $1,499 |
| Price — annual billing (per mo) | $249 | $549 | $1,299 |
| Sites (branded embedded forms) | 1 | 5 | 25 |
| Staff users included | 5 | 25 | 100 |
| Submissions / month | 750 | 3,000 | 10,000 |
| Storage included (cumulative) | 250 GB | 3 TB | 10 TB |
| File retention | 12 months | 72 months | 72 months |
| Transfer / month (in+out, fair use) | 50 GB | 150 GB | 500 GB |
| Max file size | 250 MB | 500 MB | 5 GB † |
| Delivery — your M365 or Susceptio-hosted | |||
| Client access levels (invite-only / verified / open) | All 3 | All 3 | All 3 |
| Malware scan + append-only audit log | |||
| Audit surface | In-app viewer · 12 mo | Full retention + CSV export | + API & SIEM stream (roadmap) |
| Staff authentication | SI-issued Entra ID or your M365 | SI-issued Entra ID or your M365 | + SSO & SCIM (roadmap) |
| Branding | Logo + colors · SI subdomain | + per-site branding | Full white-label incl. email domain (roadmap) |
| API & webhooks | |||
| Compliance artifacts | — | Security review documentation | + custom DPA & security review |
| Support | Email · 48h | Email + chat · 24h | Email + chat · 24h |
| Onboarding | Self-serve docs | Guided | White-glove + data migration |
† Files over 500 MB require a larger scan SKU — on Enterprise and Custom this is provisioned as a custom configuration.
Overages
Transparent pricing beyond your tier limits.
Submissions
$0.40 / $0.35 / $0.30
Per submission beyond your tier's included bucket.
Storage
$0.25 / $0.20 / $0.15
Per GB per month beyond your tier's included storage.
Transfer
$0.10 per GB
Beyond your tier's monthly fair-use transfer (in+out).
Staff users
$10/mo each
Per additional seat beyond your tier's included block.
Replace your intake stack with one audit-ready system
See Susceptio live with your own branded tenant. We'll have a sandbox ready in under a business day.